Key Responsibilities:

Supervision of Bar Operations:

• Oversee the day-to-day operations of the bar, ensuring smooth service and a high standard of customer satisfaction.
• Supervise and coordinate the activities of bar staff, including bartenders,barbacks, and servers, ensuring they adhere to the pub’s standards.
• Manage the setup and breakdown of the bar area, ensuring cleanliness,organization, and readiness for service.
• Ensure that the bar is well-stocked with beverages, glassware, garnishes, and other supplies, placing orders as needed.

Customer Service:

• Maintain a strong presence on the bar floor, interacting with guests to ensure they have an enjoyable experience.
• Handle guest complaints or issues professionally and promptly, escalating to the Bar Manager or General Manager if necessary.
• Encourage staff to engage with guests, upsell products, and provide recommendations for drinks and food pairings.

Staff Management and Development:

• Train new bar staff in service standards, drink preparation, and customer interaction, ensuring they are well-prepared to meet the pub’s expectations.
• Conduct regular staff meetings to communicate any changes, updates, or new
  promotions.
• Monitor staff performance, providing feedback, coaching, and support to help
  them develop their skills.Create staff schedules, ensuring adequate coverage during peak hours
  while managing labour costs.

Beverage Management:

• Ensure that all beverages are prepared to the highest standards, following recipes and presentation guidelines.
• Monitor inventory levels, conducting regular stock checks and managing waste to control costs.
• Collaborate with the Bar Manager on menu development, seasonal promotions, and special events.
• Ensure compliance with all licensing laws and health and safety regulations,including the responsible service of alcohol.

Financial Management:

• Assist the Bar Manager in managing the bar’s budget, including monitoring sales, costs, and profitability.
• Oversee cash handling procedures, ensuring accurate cashing up, secure storage of cash, and compliance with financial policies.
• Analyse sales data to identify trends, areas for improvement, and opportunities to increase revenue.

Health, Safety, and Compliance:

• Ensure that the bar adheres to all relevant health and safety regulations,including cleanliness, hygiene, and fire safety.
• Conduct regular safety audit sand checks, addressing any issues promptly to maintain a safe environment for staff and guests.
• Ensure that all staff are trained in and adhere to health and safety policies,including proper food and drink handling.

Reporting and Communication:

• Provide regular reports to the Bar Manager or General Manager on bar performance, staff issues, and any operational challenges.
• Communicate effectively with kitchen staff, floor staff, and management to ensure a cohesive and efficient operation.
• Relay guest feedback and suggestions to management to improve service offerings and guest satisfaction.