Key Responsibilities:

• Provide a warm, professional welcome to all guests throughout their stay.
• Manage check-in and check-out procedures efficiently using the hotel’s Property Management System (PMS).
• Handle guest inquiries in person, by phone and via email, ensuring prompt and helpful responses.
• Assist with reservations, amendments and cancellations.
• Process payments, pre-authorisations and billing queries accurately.
• Liaise with other departments, including housekeeping and maintenance, to support guest needs.
• Maintain strong knowledge of hotel services, current promotions and local attractions.
• Address and resolve guest concerns in a professional and timely manner, escalating when required.
• Ensure compliance with hotel policies and health & safety standards.
• Keep the front desk area clean, organised, and presentable at all times.

Ideal Candidate Requirements

• Previous experience in hotel reception.
• Must be computer literate i.e. word & excel.
• Must be fluent in the English Language both written and spoken.
• Must be enthusiastic and a quick learner.
• Excellent verbal and written communication skills with a professional, approachable manner.
• Strong organisational skills and the ability to multitask in a busy environment.
• Keen attention to detail and a proactive, solutions-focused approach.
• Experience with a PMS (preferably HOTSOFT) is an advantage, though training will be provided.
• Ability to work both independently and as part of a team.
• Must be available to work a combination of shifts both early and late.
• A genuine commitment to delivering outstanding customer service.

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