Key Responsibilities:

Operational Management:

• Oversee all aspects of the gastro pub’s operations during your shift, ensuring a high level of service across all departments, including the bar, kitchen, floor staff & hotelstaff.
• Ensure the pub is prepared for service, including checking that all areas are clean,well-stocked, and properly staffed.
• Manage the opening and closing procedures, ensuring all tasks are completed according to the pub’s standards.
• Monitor the quality of food and drink, ensuring that all items are prepared and served according to the pub’s specifications.

Staff Supervision and Development:

• Recruit, supervise and support staff during your shift, ensuring that they understand their roles and responsibilities and are performing to the best of their abilities.
• Assist in training new staff members, ensuring they are familiar with the pub’spolicies, procedures, and service standards.
• Motivate and encourage staff to provide excellent customer service and maintain a positive working environment.
• Address any staff issues or conflicts that arise, providing guidance and support to resolve them effectively.

Customer Service and Guest Experience:

• Greet and interact with customers & guests, ensuring they receive a warm welcome and excellent service throughout their visit.
• Handle complaints and issues promptly and professionally, ensuring a satisfactory resolution and maintaining a positive relationship with the customer & guests.
• Monitor the pub’s atmosphere, including music, lighting, and overall ambiance, to ensure a comfortable and enjoyable environment for customers.
• Manage reservations, seating arrangements, and customer flow to optimize service and minimize wait times.

Financial Management:

• Oversee cash handling procedures during your shift, including cashing up,monitoring till balances, and ensuring accurate record-keeping.
• Assist in managing stock levels, including ordering supplies, monitoring inventory,and minimizing waste.
• Ensure that all transactions are processed accurately and that any discrepancies are investigated and resolved.

Health and Safety Compliance:

• Ensure that the pub adheres to all health and safety regulations during your shift,including food safety, hygiene standards, and fire safety protocols.
• Conduct regular checks of all areas of the pub to ensure cleanliness, proper maintenance, and compliance with safety regulations.
• Handle any emergencies or incidents that occur during your shift, including contacting emergency services if necessary and completing incident reports.

Reporting and Communication:

• Provide detailed shift reports to the Operations /General Manager or incoming Bar Manager, including any issues that arose and how they were handled.
• Communicate effectively with staff, ensuring they are aware of any updates,changes, or special events.
• Relay customer &guest feedback and suggestions to the Operations / General Manager to help improve the pub’s offerings and service.
• Conduct staff meetings and performance reviews.