Key Responsibilities:

Customer Service:

• Greet guests warmly as they arrive and assist them with seating, menu choices,and any special requests.
• Take food and drink orders accurately, providing recommendations and answering any questions about the menu or beverages.
• Serve food and drinks promptly, ensuring that all orders are delivered to the correct tables and presented attractively.
• Check back with guests toensure they are satisfied with their meals andbeverages, addressing any issues or concerns promptly

Bar Service:

• Prepare and serve a variety of alcoholic and non-alcoholic beverages,including cocktails, wines, beers, and spirits, following the pub’s recipes and standards.
• Maintain cleanliness and organization behind the bar, ensuring all equipment, glassware, and supplies are in good condition.
• Monitor stock levels and assist in restocking the bar with beverages, garnishes,and other supplies as needed.
• Handle cash and card transactions at the bar, ensuring accuracy and following the pub’s cash handling procedures.

Food Service:

• Set up tables in the dining area, ensuring they are clean, properly set, andready for service.
• Deliver food from the kitchen to the dining tables, ensuring it is served at the correct temperature and with the appropriate garnishes.
• Clear tables promptly after guests have finished their meals, preparing the area for the next guests.
• Assist in cleaning and resetting the dining area during and after service,maintaining high standards of cleanliness and presentation.

Maintaining Standards:

• Adhere to all health, safety, and hygiene regulations, including food safety standards and licensing laws.
• Ensure that all work areas, including the bar, dining area, and kitchen, are kept clean and tidy throughout the shift.
• Follow the gastro pub’s policies and procedures, including those related to service, dress code, and customer interaction.
• Handle guest complaints or concerns professionally,escalating issues to the Duty Manager if necessary.

Team Collaboration:

• Work closely with kitchen staff, bartenders, and other waiting staff to ensure a seamless service experience for guests.
• Communicate effectively with team members and management to ensure smooth operation, especially during peak times.
• Assist with any other tasks as directed by the Duty Manager or General Manager, including helping in other areas of the pub if needed.
• Assist with special events set up as required.

Product Knowledge:

• Maintain a strong knowledge of the menu, including daily specials,ingredients, and allergens, to assist guests in making informed choices.
• Stay informed about the pub’s beverage offerings, including beers, wines,spirits, and cocktails, to provide recommendations and answers to guest inquiries.