Fordes-Bar & Waiting Staff

Bar & Waiting Staff

Location: Fordes Courtyard, Little Ellen Street, Limerick City, V94 P620

Contact: 061 501 015  |  info@fordescourtyard.ie

Employment type:  Full Time & Part Time

Reports to:  Bar Manager / General Manager

Job Description

Job Summary:

Bar & Waiting Staff are essential members of the gastro pub team, responsible for providing excellent customer service by serving food and beverages to guests in a friendly, efficient,and professional manner. This role involves working in both the bar and the dining areas, ensuring that guests have a memorable experience by delivering high-quality service and maintaining a welcoming atmosphere.

Key Responsibilities:

Customer Service:

  • Greet guests warmly as they arrive and assist them with seating, menu choices,and any special requests.
  • Take food and drink orders accurately, providing recommendations and answering any questions about the menu or beverages.
  • Serve food and drinks promptly, ensuring that all orders are delivered to the correct tables and presented attractively.
  • Check back with guests toensure they are satisfied with their meals andbeverages, addressing any issues or concerns promptly

Bar Service:

  • Prepare and serve a variety of alcoholic and non-alcoholic beverages,including cocktails, wines, beers, and spirits, following the pub’s recipes and standards.
  • Maintain cleanliness and organization behind the bar, ensuring all equipment, glassware, and supplies are in good condition.
  • Monitor stock levels and assist in restocking the bar with beverages, garnishes,and other supplies as needed.
  • Handle cash and card transactions at the bar, ensuring accuracy and following the pub’s cash handling procedures.

Food Service:

  • Set up tables in the dining area, ensuring they are clean, properly set, andready for service.
  • Deliver food from the kitchen to the dining tables, ensuring it is served at the correct temperature and with the appropriate garnishes.
  • Clear tables promptly after guests have finished their meals, preparing the area for the next guests.
  • Assist in cleaning and resetting the dining area during and after service,maintaining high standards of cleanliness and presentation.

Maintaining Standards:

  • Adhere to all health, safety, and hygiene regulations, including food safety standards and licensing laws.
  • Ensure that all work areas, including the bar, dining area, and kitchen, are kept clean and tidy throughout the shift.
  • Follow the gastro pub’s policies and procedures, including those related to service, dress code, and customer interaction.
  • Handle guest complaints or concerns professionally,escalating issues to the Duty Manager if necessary.

Team Collaboration:

  • Work closely with kitchen staff, bartenders, and other waiting staff to ensure a seamless service experience for guests.
  • Communicate effectively with team members and management to ensure smooth operation, especially during peak times.
  • Assist with any other tasks as directed by the Duty Manager or General Manager, including helping in other areas of the pub if needed.
  • Assist with special events set up as required.

Product Knowledge:

  • Maintain a strong knowledge of the menu, including daily specials,ingredients, and allergens, to assist guests in making informed choices.
  • Stay informed about the pub’s beverage offerings, including beers, wines,spirits, and cocktails, to provide recommendations and answers to guest inquiries.