Key Responsibilities:

Guest Assistance:

• Welcome and assist guests arriving or departing during the night.
• Handle guest requests promptly, such as providing extra amenities, wake-up calls, or information about hotel services.
• Assist with luggage handling and transportation for guests.

Security:

• Conduct regular security patrols of the hotel premises, including corridors and public areas.
• Ensure that all doors and windows are properly secured.
• Respond to any security or emergency situations, following hotel procedures to ensure guest and staff safety.
• Monitor and control access to the hotel during night hours, including the management of entry for late arrivals.

Front Desk Support:

• Assist the night audit team with administrative tasks as required.
• Check guests in and out when necessary, using the hotel’s reservation system.
• Handle cash, credit card transactions, and end-of-day reconciliation.

Housekeeping and Maintenance:

• Ensure that public areas, including the lobby, lounges, and restrooms, are kept clean and tidy.
• Report any maintenance issues or damages observed during patrols.
• Assist with minor maintenance tasks if required, such as changing light bulbs or setting up the breakfast room.

Communication:

• Provide accurate handover reports to the morning shift, highlighting any issues or incidents that occurred during the night.
• Communicate effectively with other departments to ensure guest satisfaction and efficient hotel operations.